Extensions & building
What Revalio does for builders and extension firms
A £40k extension enquiry that is never answered is the most expensive silence in the trade — one recovered job pays for the product for a decade.
Very high ticket, long sales cycle, heavy trust dependence. A single recovered enquiry can be worth more than a year of subscription.
The average extensions & building job runs £20k–£90k. That is what one enquiry left unanswered for 6 hours, or one quote left unchased for 10 days, is worth losing — not a modelled monthly figure, just the value of the one job in front of you.
Put another way: one recovered job at the low end of that range (£20,000) pays for 134 months of Assist or 80 months of Autopilot. Not a projection — just the price divided by the job.
35% of enquiries in this trade arrive outside normal working hours, when nobody is at a desk to answer them.
Where extensions & building enquiries leak
- Enquiries arriving out-of-hours with no capture mechanism
- Quote requests that never receive a written quote
- Quotes sent with no structured follow-up
- Site-survey appointments that are never rebooked after a no-show
Ranked highest to lowest for extensions & building specifically: Unanswered Enquiry, Quote Without Follow Up, Abandoned Enquiry, No Next Action.
What Revalio does for builders and extension firms
A family planning an extension usually contacts three or four builders in one evening. The first one to reply is the one they meet.
One missed extension enquiry can be a £30,000 job.
What it is
A service that reads the inbox your enquiries arrive in, notices when something has gone quiet, and writes the reply or the chase for you to approve from your phone. Approved messages go from your own address, inside the customer's thread, as if you had typed them.
Who it is for. A builder who is on site with a build all day and answers enquiries in the evening, if at all, and who knows at least one job went elsewhere because a quote was never chased.
What it is not
It is not a new inbox, a CRM to keep up to date, or a call-answering service. It does not text or phone anyone. It does not quote prices or make promises on your behalf, and it never guarantees revenue.
A worked example: one enquiry, start to finish
Tuesday, 14:10. A website enquiry lands in your inbox while you are on site with a build.
“We are thinking about a single-storey rear extension, roughly 4m by 6m. Could you come and have a look and give us a rough idea of cost?”
Sarah, by email
14:20. Ten minutes with no reply. Revalio drafts an acknowledgement and puts it on your phone for a one-tap OK.
Hi Sarah, thanks for getting in touch about the extension. I am on a job today but I can come out for a site visit on Thursday afternoon or Friday morning. Which suits you better?
Sent from your own address, in Sarah's thread, after you tap OK.
Thursday. You do the site visit and send the quote as you normally do. Revalio records that a quote went out.
Day 10 after the quote. No reply from Sarah. Revalio drafts a chase.
Hi Sarah, just checking you received the quote for the extension I sent on Thursday. Happy to talk anything through or adjust the spec. If you have gone another way, no problem at all, just let me know and I will close it off.
The next day. Sarah replies: “Yes please, can you start the week after next?” Revalio records the reply against the quote and stops chasing.
End of month. Your statement lists the job under recovered on observation. When you confirm the settled figure it moves to verified. Estimates are always marked as estimates.
If Sarah never replies. After five days of silence Revalio drafts one short close-out that leaves the door open for the next job, and then leaves her alone.
See it in 90 seconds
What you see day to day
- On your phone: A short list of drafts waiting for your OK, each with the customer's message underneath it. Tap to send, edit first, or dismiss.
- Once a week: A report of enquiries in, replies sent and quotes still open.
- Once a month: A statement of what came back, with verified figures kept separate from estimates. Nothing in it is sent to your customers.
Getting set up
- 1Record how you answer "roughly how much?". Every enquiry asks; the AI needs your rule.
- 2Record current lead time. Prevents drafts implying an unrealistic start.
- 3Import or connect your enquiries. CSV export or a website form webhook.
- 4Turn on high-value quote chasing. Highest expected value per action in this trade.
What it needs from you
- The email address your enquiries arrive at (Gmail or Microsoft 365).
- Five minutes to record how you visit and quote, and what guarantees and accreditations you hold.
- A look at your phone once or twice a day to tap OK.
Questions builders ask
- Will it send anything without me?
- No. Every rule starts in approval mode. You can switch a rule to full auto later, and even then anything with a price or a promise waits for you.
- Can it text or ring customers?
- No. Email only.
- I use a job-management app already.
- Keep it. Revalio reads the inbox and chases what has gone quiet; it does not replace scheduling or invoicing. What each kind of tool is built to do, side by side: revalio.co.uk/compare
- What can it see?
- Read access to the folders you choose. Credentials are encrypted, data is held in the EU (Finland) and is not used to train anything. The full statement is in the trust pack.
- What if it gets something wrong?
- You see every draft before it goes. Anything Revalio has inferred about a customer can be corrected on the spot, and the correction sticks.
- How do I stop?
- Disconnect the inbox in Connections and reading stops immediately. Cancel the plan in Settings; there is no contract. Most builders are connected within fifteen minutes, and nothing is sent during setup.
Prefer it on paper? Download this guide as a PDF or read what Revalio can see, keep and send.
What Revalio handles for you
Acknowledge unanswered enquiries
Draft an acknowledgement when an enquiry has had no response for 20 minutes during business hours.
Extension enquiries are researched in the evening across several builders; an acknowledgement keeps you in the shortlist overnight.
Chase high-value quotes
Draft a follow-up on quotes worth £5,000 or more that have gone quiet.
At this ticket size a single recovered quote outweighs a year of subscription many times over.
Re-engage stalled enquiries
Draft a re-engagement message when a responded-to enquiry has gone quiet with no quote.
Long consideration cycles mean "gone quiet" often means "still deciding", not "gone".
Close out a conversation that has gone quiet
Draft a short close-out when a customer who was replying has gone silent for five days.
At this ticket size silence usually means waiting on drawings, planning or finance rather than a decision against you. Naming that explicitly, and offering to pick it up whenever they are ready, keeps a live job alive without chasing.
On plans that include drafting, turning a rule on produces a draft that waits for your approval — one tap from your phone. Letting a rule send on its own is a separate, explicit opt-in on eligible plans, chosen per rule. Even then, anything that quotes a price or makes a promise is held for you to check first.
The average job value above is a category benchmark from public research, not a measurement of your business. Tell us your own average job value during onboarding and your reports use that figure instead.